Service
From installation to training, remote assistance, and international technical support, we provide a complete service designed to ensure long-term production continuity and maximum efficiency of every system.
Choosing Prometec means relying on a team of experts always by your side—wherever you are.
Installation
Prometec supports every customer with a complete and professional approach throughout all phases of installation and system commissioning.
Our service is designed to ensure a fast, safe start-up fully aligned with the customer’s production workflow.
Thanks to a team of highly qualified technicians, we operate directly on-site, supervising every step with precision:
- Electromechanical installation: assembly and connection of all mechanical and electrical system components.
- Commissioning: full system testing, operational checks, and optimization of performance parameters.
- Staff training: we support the customer in preparing their team, ensuring proper and efficient use of the system.
- After-sales support: including scheduled maintenance, repair services, and ongoing technical assistance.
Every project is managed with the highest attention to detail, with the goal of delivering a turnkey solution that ensures uninterrupted production.
Operator Training
Prometec provides a complete training program that goes beyond standard machine use.
We welcome customers to conduct dedicated training sessions at our facility and to visit active plants, gaining deeper insight not only into technology but into the entire production process.
Training becomes an opportunity for shared growth: on one side, customers access knowledge gained from hundreds of installations worldwide; on the other, Prometec acquires valuable insights on materials and production needs— insights that contribute to the ongoing improvement of our technological solutions.
Remote Assistance
With the evolution of Industry 4.0, Prometec also supports customers remotely through a dedicated Online Help technical assistance service.
Each system is designed to be easily monitored and managed remotely, enabling direct interaction with our specialized technicians. This service allows rapid response to critical issues, reducing downtime and maintaining production continuity.
Remote support service include:
- Remote diagnostics to identify and analyze malfunctions or operational anomalies.
- Assisted monitoring of operating parameters, with technical guidance to restore optimal conditions.
- Interventions on the control software, with the ability to perform updates, modify functionalities, optimize settings, and implement new features.
Remote assistance is designed to deliver immediate, concrete, and ongoing support, maintaining high system efficiency over time.
Global Support
Prometec guarantees reliable and effective technical support to all customers, regardless of location.
Our service network is structured to provide fast response times and continuous operational support, even internationally.
In key markets — Brazil, Egypt, India, Portugal, and Turkey — Prometec operates through established local service centers with qualified technicians able to intervene directly on systems.
Thanks to this organization, Prometec guarantees efficient and highly qualified service, offering consistent presence, technical expertise, and operational continuity at every step of the customer journey.
We design tailor-made solutions designed to enhance every aspect of your business.
